Nationwide delivery across South Africa
Help Centre
Everything you need to know about ordering, delivery and what happens next — all in one place.
Every order is placed through WhatsApp. Tap any ‘Order on WhatsApp’ button, choose your products from the catalogue, or tell us your skin concern and we’ll recommend the right routine. We confirm availability, total and delivery details in the chat before you pay.
Payment options are shared with you directly on WhatsApp once your order is confirmed. We keep the process simple and local, with details sent in the chat.
We deliver nationwide across South Africa. Most orders are packed within 1–2 business days after payment clears. Delivery timelines depend on your location and courier, and are confirmed with you on WhatsApp before payment.
Messages are answered as quickly as possible during the day. If we are packing orders or busy with deliveries, you may wait a little longer, but we always reply.
Once payment is confirmed, your order is carefully packed. We then share tracking information or collection arrangements with you on WhatsApp, so you know exactly when to expect your parcel.
For hygiene and safety reasons, opened or used skincare, body care and hair care products cannot be returned or exchanged. If your order arrives damaged, incorrect or incomplete, message us on WhatsApp within 48 hours with photographs and we will resolve it.
Yes. Use the ‘Find Your Routine’ tool on the homepage, or message us directly on WhatsApp with your skin or hair concern and we’ll recommend the best Phumi M routine for you.
